There are now 43 Councils around Australia which have banned animal circuses.
PAUL TULLY: paul@tully.org.au
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This site provides consumer protection news and advice for all Australians including health rights and general consumer information. It is dedicated to exposing commercial exploitation, consumer ripoffs, rorts, scams, profiteering and other unacceptable business practices.
There are now 43 Councils around Australia which have banned animal circuses.
PAUL TULLY: paul@tully.org.au
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The State Government has warned the ACCC to be on red alert across the state to stop motorists from being caught in a gigantic ripoff by oil companies.
Queensland Consumer Watch spokesman Paul Tully said the eyes and ears of Queensland would be on full alert on Wednesday.
"Oil companies have been sucking the motoring public dry for years and it's time they were held accountable for their legalised extortion," Paul Tully said.
Queensland Consumer Watch
Coordinator
Paul Tully LLB JP(Qual)
PO Box 1
18 Queen St
Goodna QLD 4300
Tel: 07 3818 6900
Fax: 07 3818 1099
Email: QueenslandConsumerWatch@gmail.com
Web: www.QueenslandConsumerWatch.com
"Queensland Consumer Watch - Advocating for consumers across Queensland."
This is a full copy of a Media Release issued by the State Government:
Joint Statement:
Premier and Minister for the Arts
The Honourable Anna Bligh
Minister for Tourism and Fair Trading
The Honourable Peter Lawlor
28/06/2009
Premier puts ACCC on red alert over fuel subsidy
Premier Anna Bligh has warned the ACCC to be on red alert and said a Queensland team of investigators have been monitoring petrol prices in the run up to the cessation of the fuel subsidy on Wednesday.
The fuel subsidy will cease from midnight 30 June and the price of fuel can be expected to rise on Wednesday 1 July.
Ms Bligh said she had spoken personally to the Australian Competition and Consumer Commission Chairman Graeme Samuel this week.
"I have concerns that the oil companies will seek to profiteer in the wake of the scheme's cessation and have asked Mr Samuel to put his staff on red alert," said the Premier.
Ms Bligh said State Government investigators have been monitoring petrol prices across the state in the lead up to the post-subsidy period.
"We will continue to do that in the coming months as intelligence is gathered from industry and other bodies on any abnormal price rises," she warned.
"I will be making arrangements for this data to be given directly to the ACCC to use in any prosecutions they may launch where inappropriate pricing or illegal activity is identified.
"We will do everything in our power to make sure that the ACCC has the information they need to prevent these companies taking advantage of Queensland families in already difficult economic times.
"The Pincus report into the fuel subsidy last year said that well over $100 million out of the subsidy every year was not going to the benefit of the Queensland consumers," she said.
"What the report showed was that, on average, consumers were only getting 6 cents benefit from the subsidy - any rise above that and companies have got some explaining to do.
"That means the oil companies were effectively pick pocketing money from Queenslanders using the fuel subsidy as their shield.
"I am determined that we are not going to let the big oil companies mug the consumer in broad daylight now that the shield is gone.
"Minister for Fair Trading Peter Lawlor also said fuel companies and service stations should be warned that profiteering removal of the fuel subsidy on 1 July will not be tolerated.
"I'm taking this opportunity to place service station operators on notice that they should not try and use the abolition of the fuel subsidy to jack up prices," Mr Lawlor said.
"Unfortunately the rise will occur about the same time within the normal weekly price cycle that service station operators tend to raise the price of fuel anyway.
"However, I am warning operators that I will not hesitate to name and shame any operator who takes advantage of the abolition to try and make further profit, particularly in these tough economic times.
"I urge consumers to shop around for the best prices, take advantage of the weekly price cycle where it operates, and buy fuel early in the week when prices tend to be lowest.
"Mr Lawlor said he urged any consumer who believed service stations operators were inappropriately increasing the price of fuel to lodge a complaint with the Office of Fair Trading.
"While I appreciate there are a large number of factors which can influence the price of fuel, including the price of crude oil and exchange rates, service station operators need to be fair in their dealings with the public," he said.
If consumers believe fuel operators are ripping them off they can lodge a complaint by calling the Office of Fair Trading hotline number (07) 3115 1783 or by logging on to www.fairtrading.qld.gov.au
PAUL TULLY: paul@tully.org.au
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Queensland Consumer Watch spokesman Paul Tully described the initiative as a tremendous advance for consumers.
"This will go a long way to weeding out shonky, unregistered agents who continue to fleece the community across the state."
This is a full copy of the Ministerial Media Release issued by the Minister for Tourism and Fair Trading Peter Lawlor:
Minister for Tourism and Fair Trading
The Honourable Peter Lawlor
28/06/2009
Online licence search launched
In the past year more than 40 people in Queensland have been disciplined or prosecuted by the Office of Fair Trading (OFT) for failing to be properly licensed.
OFT investigators have taken action against eight security providers, 20 real estate agents and 14 motor dealers who have been operating in Queensland without the relevant licence.
Minister for Fair Trading Peter Lawlor said dealing with unlicensed operators such as motor dealers, security providers and real estate agents placed consumers and businesses at risk.
"Licensing ensures operators meet minimum standards of competency for those industries regulated by OFT," he said.
"There are several occupations regulated by OFT and by law they are required to be licensed before they can work in Queensland," Mr Lawlor said.
Occupations regulated by OFT include real estate, motor dealing, auctioneers, second-hand dealers, pawnbrokers as well as security providers, travel agents and debt collectors.
"These licences are a safeguard for consumers and businesses and ensure that those people working in the industries are reputable and operate with a high level of professionalism," he said.
Consumers and businesses will soon be able to search an online register to check if the people or firms they are dealing with are licensed, which is important for consumer confidence.
"From 1 July an online search facility of licence holders will be available on the OFT website," Mr Lawlor said.
"The register will be a free online service and will list all licence holders under the:
• Introduction Agents Act 2001
• Property Agents and Motor Dealers Act 2000
• Second-hand Dealers and Pawnbrokers Act 2003
• Security Providers Act 1993
• Tourism Services Act 2003
• Travel Agents Act 1988
Consumers and businesses will be able to search for a licence holder's name or their licence number to check if they hold the appropriate licence.
The online search facility will be available at www.fairtrading.qld.gov.au
PAUL TULLY: paul@tully.org.au
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Cabcharge faces penalties of $10 million per contravention plus a pecuniary penalty of 10% of its annual turnover for each contravention.
Cabcharge's revenue for the last financial year was $173 million.
That's a total potential penalty of $273 million.
A spokeswoman for Cabcharge Tracey Cain said: "Cabcharge always behaves appropriately".
Consumer Watch spokesman Paul Tully says: "We'll see".
PAUL TULLY: paul@tully.org.au
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Voluntary codes are never as strong as enforceable laws but is a major step in the right direction for McDonald's, KFC, Hungry Jack's, Red Rooster, Oporto and Chicken Treat signing up for the new deal.
Domino's, Eagle Boys and Nando's have failed the next generation of Australians.
PAUL TULLY: paul@tully.org.au
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This is another pro-active move by the State Government to help Queensland consumers.
This is the text of the Minister's Media Release:
Minister for Tourism and Fair Trading
The Honourable Peter Lawlor
24/06/2009
7-Eleven store fined for false price scans
The operator of a 7-Eleven convenience store at Redbank Plains has been fined $4000 in the Ipswich Magistrates Court for overcharging on products.
Minister for Fair Trading Peter Lawlor said the store, managed by Shree Salasar Balaji Pty Ltd, was charging more for products than their listed shelf price.
"Fair Trading officers conducted a random spot-check on the store in 2008 and discovered a number of products being overcharged," Mr Lawlor said.
"A follow-up visit later last year revealed that despite the original problems being rectified, further products were being overcharged relative to their shelf price.
"The substantial punishment underlines to retailers the importance of ensuring their scanning systems are accurate.
"Consumers need to feel comfortable when making purchasing decisions that they are being treated fairly."
Mr Lawlor encouraged consumers to watch carefully when their items were scanned at the checkout and question any prices that appeared to be incorrect.
"Keep your eyes on the scanner, check your dockets and if you think there's a problem, talk to the attendant or manager," he said.
"If the store operates under the voluntary Code of Practice for Computerised Systems in Supermarkets, you may even be entitled to receive an incorrectly scanned product for free."
Mr Lawlor said the prosecution comes as the Office of Fair Trading hosted a recent forum on price scanning with 25 retail industry representatives.
"The forum provided an opportunity to discuss price scanning issues and identify solutions to any problems retailers are experiencing," he said.
"Fair Trading is committed to working with retailers on these issues however it will pursue enforcement action when consumers are misled.
"Maximum penalties for breaching the Queensland Fair Trading Act 1989 range from $54,000 for an individual to $270,000 for corporations.
Mr Lawlor urged consumers who were unable to resolve a problem with a store to contact the Office of Fair Trading on 13 13 04 or visit its website at www.fairtrading.qld.gov.au for more information.
PAUL TULLY: paul@tully.org.au
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Congratulations. Well done Ian.
PAUL TULLY: paul@tully.org.au
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PAUL TULLY: paul@tully.org.au
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Following a flood of calls to Cadbury about the incorrect use of an apostrophe in the word "it's" at the bottom of their boring television advertisement, the offending little fleck has been quietly removed on all its ads around Australia.
Last week, it read "IT'S", this week it's "ITS".
Cadbury has paid a fortune to its advertising agency to get this basic sort of stuff right.
It's a fair bet that the problem was caused by some half-educated dumb ass from the advertising agency who wouldn't know his pronoun from his past tense.
PAUL TULLY: paul@tully.org.au
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The confectionery giant tried to stop its competitor Sweet Rewards from selling Malt Balls which Mars claimed was deceptively similar to Malteesers.
Justice Nye Perram booted Mars out of centre court declaring that Australian chocolate consumers would never mistake a Malt Ball for a Malteeser.
Mars lost the case and was also ordered to pay Sweet Rewards considerable legal costs.
Mars has become too big for its own boots in the Australian confectionery industry and Justice Perram's decision is both a sensible and salutary decision to this rip-off chocolate bar merchant.
PAUL TULLY: paul@tully.org.au
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In order to attract more sales, the company has launched a softer version of Australia's most-delectable (for some, detestable) spread.
Coming home to Australia on a Qantas Jet, there is nothing more delightful than savouring some Vegemite at 30,000 feet watched on by gob-smacked Yanks.
But give me the original, rancid, true Aussie, "knock ya dead" Vegemite version any day.
Anything less is just for sooks and wusses.
All he-men will stick to the original.
PAUL TULLY: paul@tully.org.au
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This door to door seller is upsetting Goodna residents trying to get them to switch electricity suppliers.
Local resident Jiver W Freecloud has reported that this man demanded to see the back of Jiver's electricity account to enable him to claim lost rebates.
Why can't these people just tell the truth - that they are trying to churn them to another electricity company.
They have no legal right to demand to see homeowners' bills or accounts.
I am warning this shyster to get out of Ipswich or you'll end up going down the same lonely, legal track which Love Springs recently did after trying to hoodwink the people of Goodna.
As jiver suggests, is this another Electrick-city Company on the prowl in southeast Queensland?
PAUL TULLY: paul@tully.org.au
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He was quite rightly given the Royal Order of the Boot for his professional misconduct in revealing confidential information arising from his dealings with Ms Corby.
Hopefully Robin Tampoe will never be let loose on the public again.
PAUL TULLY: paul@tully.org.au
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This is truly obscene.
Yet, Telstra claims they are doing us a favour because his predecessor Sol Trujillo got a package of $13 million a year.
How anyone could be worth $177,000 a week defies anyone's logic in these tough economic times.
But Telstra has never been logical or frugal when it comes to dealing with our money.
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CR PAUL TULLY: paul@tully.org.au
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This company's PR skills would rank lower than those of con man Peter Foster.
The company simply does not care. In all of my experience, it NEVER returns calls to members of the public who have lodged complaints with the company.
The Queensland Government must take action against this rogue company.
This is David Jackmanson's story from last night, showing why B & W Cabs should face de-registration because of its total failure to help legitimately disgruntled customers:
Getting ripped off by Black and White cab driver, car 830 #twitter
June 06, 2009
Here's an email I sent to Black and White cabs about being ripped off by the driver of their cab 830:
Dear Madam, or Sir,
I have a complaint to make about the driver of cab 830 and your shift manager.
On Saturday June 6 2009 I hailed a taxi on Abbotsford Rd, Bowen Hills at about 2020 hours.
I told the driver that I had to go to Jordan Terrace in Bowen Hills.
I said that it came off Ann St but within 30 seconds had explained that I meant that it was near a service station on Breakfast Creek Road.
The driver assured me that he knew where it was, as it was his job to know the area.
The driver ended up driving me to Breakfast Creek Road in Hamilton, and did not turn back until I told him he was going the wrong way, near the BP service station on Breakfast Creek Rd at Hamilton.
When I told him the right way to go he turned around and went to the Shell/Coles Express service station on Breakfast Creek Rd in Bowen Hills.
The driver then added about $2 to the fare for no reason.
I hailed the cab on the street, and did not book it via phone.
The total fare came to about $14.30, plus the 10% surcharge for paying by credit card.
The driver did not offer to reduce the fare on the meter even though the mistake was his fault, nor did he offer me a credit card receipt.
I rang up your call centre and explained what had happened to the shift manager.
He said he would get in touch with the driver and call me back.
After 15 minutes I had not yet received a reply.
I called back and the shift manager said he had not been able to contact the driver.
I insisted on talking to someone who could resolve the issue and he claimed there was no one who could deal with it until Tuesday morning.
This is appaling. I have been defrauded by your driver and I expect such a complaint to be dealt with immediately.
I expect a phone call as soon as this email is read, and I expect that phone call to advise me that the entire credit card charge has been reversed and the driver has been dismissed.
Rest assured that if this phone call does not reach me by Tuesday I will spend the time in between now and then publicising this issue in any way I can.
My telephone number is 0430 392 655.
Yours Sincerely
David Jackmanson
Correction: it was the BP at Kingsford Smith Drive, not Breakfast Creek Road. I never mentioned Kingsford Smith Drive at all.
3 maps:
Route the driver took:
http://www.gmap-pedometer.com/?r=2891728
Route he should have taken if he honestly thought he needed to go to Kingsford Smith Drive
http://www.gmap-pedometer.com/?r=2891733
Route he should have taken:
http://www.gmap-pedometer.com/?r=2891737
He turned a 750 metre trip into a trip that was more than 4 km.
- - - - -
David's original posted complaint is at: http://djackmanson.posterous.com/getting-ripped-off-by-black-and-white-cab-dri
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Have you been ripped off by a cab company or treated with poor customer service, email: paul@tully.org.au
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Internet scams involving fake emails with offers of millions of dollars to unsuspecting recipients are now hitting Australia in an unprecedented blitz.
The latest comes overnight with a tear-jerking plea from a so-called cancer-ridden Mrs Dorothy Woodhall of London whose fabulously rich husband supposedly died in a plane crash in Salvador a year ago.
From her husband's diamond riches, Mrs Woodhall is now so generous she wants to give away £7.5 million GBP to anyone who applies.
Fair dinkum, you would wonder how these scammers keep going but unfortunately there are enough gullible and naïve citizens around the world to keep these scams alive.
The Australian Government has laws which it can invoke to stop these emails entering Australia. They can serve notices on ISP's which would eliminate almost all of this heinous activity at the stroke of a pen.
These bogus emails with offers of fabulous riches are hurting too many Australian families who cannot afford the money they fork out in these difficult economic times in the vain hope of securing a large pot of gold for their families.
This needs to be stopped.
The Prime Minister Kevin Rudd can stop it today.
Here is a copy of the scam email from Mrs Dorothy Woodhall supposely of 52 Oxford Street London which hit Australia overnight:
From: dorothywoodhall317@msn.com
Subject: DEAR BELOVE BRETHREN
From: Mrs. Dorothy Woodhall,52 Oxford Street,London, SW1Z1BV UK.
Dear Friend,
Here writes Mrs. Dorothy Woodhall suffering from cancerous ailment.
I am married to Mr. Sean Woodhall, an Englishman who died in plane crash, he died in a plane crash when he was going for his business proposal in Ilhéus flew through Salvador on Friday 2nd of May 2008.
Please copy and paste this Internet link for more information on the incident:
http://www.guardian.co.uk/world/2008/may/05/britons.missing.after.brazil.plane.crash
My late dear husband was into Diamond Business Practice all his life before his death.
Our life together as a man and wife lasted for three decades without child.
My husband and I made a vow to uplift the down-trodden and the less-privileged individuals as he had passion for persons who can not help themselves due to physical disability or financial predicament.
I can adduce this to the fact that he needed a Child from this relationship, which never came.
When my late husband was alive he deposited the sum of 7.5 Million(Seven Million, Five hundred thousand Great Britain Pounds) Sterling which were derived from his vast diamond business, real estates and investment in capital market with his bank here in UK.
Presently, this money is still with the Bank.
Before his death, my Doctor told me that I have limited days to live due to the cancerous problems I am suffering from.
Though what bothers me most is the stroke that I have in addition to the cancer. With this hard eality that has befallen my family, and me I have decided to donate this fund to you and want you to use this gift which comes from my husbands effort to fund the upkeep of less previlege, and the destitutes.
Please contact me to enable me instruct you on how you are to go about distributing these funds on my behalf.
May God Almighty bless you as well as the nurse (Miss Whitney Merck) who helped me to typed this message.
reply to this email,
Hope to hear from you soon.
Warmest Regards,
Mrs. Dorothy Woodhall
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CR PAUL TULLY: paul@tully.org.au
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