This company's PR skills would rank lower than those of con man Peter Foster.
The company simply does not care. In all of my experience, it NEVER returns calls to members of the public who have lodged complaints with the company.
The Queensland Government must take action against this rogue company.
This is David Jackmanson's story from last night, showing why B & W Cabs should face de-registration because of its total failure to help legitimately disgruntled customers:
Getting ripped off by Black and White cab driver, car 830 #twitter
June 06, 2009
Here's an email I sent to Black and White cabs about being ripped off by the driver of their cab 830:
Dear Madam, or Sir,
I have a complaint to make about the driver of cab 830 and your shift manager.
On Saturday June 6 2009 I hailed a taxi on Abbotsford Rd, Bowen Hills at about 2020 hours.
I told the driver that I had to go to Jordan Terrace in Bowen Hills.
I said that it came off Ann St but within 30 seconds had explained that I meant that it was near a service station on Breakfast Creek Road.
The driver assured me that he knew where it was, as it was his job to know the area.
The driver ended up driving me to Breakfast Creek Road in Hamilton, and did not turn back until I told him he was going the wrong way, near the BP service station on Breakfast Creek Rd at Hamilton.
When I told him the right way to go he turned around and went to the Shell/Coles Express service station on Breakfast Creek Rd in Bowen Hills.
The driver then added about $2 to the fare for no reason.
I hailed the cab on the street, and did not book it via phone.
The total fare came to about $14.30, plus the 10% surcharge for paying by credit card.
The driver did not offer to reduce the fare on the meter even though the mistake was his fault, nor did he offer me a credit card receipt.
I rang up your call centre and explained what had happened to the shift manager.
He said he would get in touch with the driver and call me back.
After 15 minutes I had not yet received a reply.
I called back and the shift manager said he had not been able to contact the driver.
I insisted on talking to someone who could resolve the issue and he claimed there was no one who could deal with it until Tuesday morning.
This is appaling. I have been defrauded by your driver and I expect such a complaint to be dealt with immediately.
I expect a phone call as soon as this email is read, and I expect that phone call to advise me that the entire credit card charge has been reversed and the driver has been dismissed.
Rest assured that if this phone call does not reach me by Tuesday I will spend the time in between now and then publicising this issue in any way I can.
My telephone number is 0430 392 655.
Yours Sincerely
David Jackmanson
Correction: it was the BP at Kingsford Smith Drive, not Breakfast Creek Road. I never mentioned Kingsford Smith Drive at all.
3 maps:
Route the driver took:
http://www.gmap-pedometer.com/?r=2891728
Route he should have taken if he honestly thought he needed to go to Kingsford Smith Drive
http://www.gmap-pedometer.com/?r=2891733
Route he should have taken:
http://www.gmap-pedometer.com/?r=2891737
He turned a 750 metre trip into a trip that was more than 4 km.
- - - - -
David's original posted complaint is at: http://djackmanson.posterous.com/getting-ripped-off-by-black-and-white-cab-dri
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Have you been ripped off by a cab company or treated with poor customer service, email: paul@tully.org.au
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