for Telstra to provide telephone lines to his
new, multi-million dollar
development in Goodna.
Manos Saridakis is a hard-working developer who has contributed a lot to the Ipswich economy.
He has already developed two commercial properties in Queen Street Goodna, a third in William Street and a double child care centre in Alice Street.
He also has plans to redevelop the Redbank Shopping Village in Brisbane Road Redbank.
But his latest multi-million dollar investment is a two-storey office block and commercial premises at 12 Queen Street Goodna.
The development is substantially complete with tenants ready to move in - except, surprise surprise, Telstra has failed to deliver.
This development includes government offices, private suites, financial service providers and the latest up-market Coffee Club.
Six months ago, Telstra was asked to install 200 telephone cable pairs to service the 8 tenants at 12 Queen Street.
In December, they turned up to install 10 pairs - barely enough for one tenant, let alone eight.
Now, tenants cannot move in because at this time there are no telephone connections to the site.
The tenants are very upset and Manos is feeling like the meat in the sandwich.
Telstra is again treating the people of Ipswich and Goodna as second class citizens.
Telstra has had six months to get this right but they have still failed to deliver at every milestone.
They are real shockers.
Telstra's customer service in Ipswich is generously rated as somewhere between Buckley's and none.
The local Telstra Countrywide Manager for Ipswich Nigel Beaman is based in his ivory tower in Toowoomba almost 100km away and has probably never heard of Goodna.
Telstra doesn't care what standard of service it provides.
It treats residential and business customers with utter contempt.
It's surprising Telstra shares are not languishing around the 1 cent mark rather than their inflated $3 figure which is unsustainable in the long-term, given Telstra's anti-customer attitude which is hardening by the day.
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PAUL TULLY: PaulGTully@gmail.com
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